CONFIRMATION AND DEPOSIT POLICY FOR HOTEL BOOKING AND TOUR PACKAGES
Prices in quotes are not final and are subject to availability. We will send an invoice/confirmation form showing the confirmed services with the final price. Attempt to confirm any request will be made only upon receipt of a deposit . Some products may require higher deposit amounts. Deposit will be charged only when services are confirmed as per initial request. If services and prices are confirmed as requested and the client cancels there will be a cancellation fee for the booking.
FINAL PAYMENT FOR TOUR PACKAGES
Generally, final payment is due 30 days prior to date of departure. Bookings within 45 days of departure are subject to immediate payment following confirmation. All payments for bookings within 30 days of departure must be paid by bank wire transfer , bank draft, cheque or cash at our office only. Our office will advise when products require payment earlier. If a debit/ credit card is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank.
CHANGES AND CANCELLATIONS FOR TOUR PACKAGES
For a confirmed booking any change after confirmation has a fee of INR 1000. If the change results in a cancellation of previously confirmed services, then the following cancellation penalties will apply. If cancellation is received in writing to NSG Tours at least 30 days prior to departure, a full refund will be made, minus Rs 1000 administrative charge plus the applicable supplier cancellation fees. For cancellations received within 30 days of departure a 50% cancellation penalty will be imposed. No refunds will be made 7 days prior to departure/Arrival. Some packages (Carnival, New Year's Eve) are non-refundable. Different cancellation penalties may apply during holiday periods. Hotels, airlines or other suppliers may have stricter cancellation penalties than those described above. In those cases, the customer will pay the penalties the suppliers impose to us. We strongly recommend that you purchase trip cancellation insurance to cover such cancellation fees. Group bookings have their own terms and conditions.
AIR TICKETS SPECIAL CONDITIONS
Some airfares used for your tour itinerary may have to be ticketed by a date before your final payment for your package is due. For those, we must receive payment before we issue tickets.
All hotel descriptions reflect the most updated information provided by the property at time of printing or in their Respective websites. NSG Tours cannot be held responsible for the condition of accommodations. There may be charges applicable for some amenities listed in these descriptions as free, and availability may vary by season. In these instances, NSG Tours is not responsible for any charges incurred by the traveler in utilizing such amenities and client agrees not to make NSG Tours responsible for the availability and/or accessibility of any and all facilities and services at time of stay. Client will notify any dissatisfaction with rooms or hotel facilities with the hotels management during the passengers stay and will not make NSG Tours responsible for the dissatisfaction. Hotels, at times, just like airlines, create overbooking conditions. In overbooking cases, compensation and arranging accommodations in another hotel is the responsibility of the hotel and passengers must negotiate all compensation with the hotel during the stay and not make NSG Tours responsible for any financial compensation due to the overbooking situation.
Holiday or New Year's deposits are non-refundable. Some tickets are NON-REFUNDABLE after departure date and some fares are completely NON-REFUNDABLE. Special cancellation rules apply during Holiday Season. All cancellations must be in writing. Group reservations have their own Terms and Conditions, which will be sent to you at time of booking.
Any claims for refunds must be made IN WRITING within 30 days of scheduled departure. All negotiable vouchers and/or air tickets must accompany the claim. No refunds will be made for features included in our itineraries that travelers chose not to take part in. No refunds will be made for missing transfers or sightseeing tours due to changes or delays in airline schedules. NSG Tours will not refund any money for changes in travel arrangements made by the traveler after the departure date. Any service issue affecting the quality of the guest's hotel stay must be addressed directly with the hotel's management at the time the issue arises since refunds cannot be given for such inconveniences. We cannot control what properties charge at any time and therefore cannot guarantee our fares will always be lower. There are no refunds for perceived overcharges. No guarantees or warranties, express or implied, are made that the tour package will meet all of the traveler's expectations. Airlines and hotels occasionally create overbooked conditions. These entities will compensate passengers affected by over bookings. Our agency cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the hotel or airline directly at the time the situation arises.
CHOICE OF LAW AND VENUE: All questions of law in any action based
upon any claim of breach of this agreement shall be determined in
accordance with the laws of the Government of India as existing at
the time of such action. Any action brought by either party based
on any claim arising under or as a result of this contract or based
on the tour package of which it is a part, shall be brought in a court
of competent jurisdiction in Trivandrum,Kerala India.
Airport departure or entry taxes not included in ticket taxes. Passengers must pay in cash on location. Documentation: All travel documents are the responsibility of the passenger. A valid passport is required with valid visa of the destination countries wherever required. - Additional expenses such as laundry, alcoholic beverages (except when included), excess baggage charges, baggage insurance, meals (except as indicated in itineraries) or items of a personal nature. Hotel bellmen and chambermaid service. Tips and gratuities of any kind.
NSG Tours, “Gopika”,Ashraman Road,Nettayam ,SRKPRA A-19,Trivandrum, Kerala, acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, car, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. NSG Tours is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of NSG Tours, since changes in Government regulations and labor agreements cannot always be anticipated in advance. NSG Tours is not responsible for any changes initiated by the passenger after departure.
(Terms and conditions are subject to change without notice)